PRIVACY POLICY

1. Introduction

Chloe Ann Personal Training (referred to as “Chloe Ann Coaching, we, our, or us”) is committed to protecting the privacy of all individuals who:

  • Visit our website (https://www.coachingchloeann.com) and any subdomains related to personal training, online coaching, social media services, and alignment work.

  • Use our services, including face-to-face and online personal training, virtual coaching programs, social media services for PTs & gyms, and alignment work.

  • Are employees, suppliers, or service providers to us.

By continuing to use our services, booking a session, signing up for coaching, or interacting with us, you consent to our use of your personal information as outlined in this Privacy Policy.

We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) in handling your personal information.

2. What Personal Information Do We Collect?

“Personal Information” is any data that identifies or can reasonably identify an individual.
“Sensitive Information” includes details related to your health, fitness, and medical history.

The personal and sensitive information we collect may include:

2.1 Clients (Personal Training, Online Coaching & Alignment Work)

  • Full name, address, and contact details (phone & email).

  • Date of birth, occupation, and emergency contact.

  • Health information (medical conditions, past injuries, fitness levels, medication, and pregnancy status).

  • Body measurements and fitness progress tracked through our programs.

  • Payment information (we do not store full card details).

2.2 Social Media Clients (PTs & Gyms)

  • Business name, branding details, and contact information.

  • Social media accounts and strategy preferences.

2.3 Website Visitors & Online Users

  • Information submitted via contact forms, session bookings, inquiries, or newsletter sign-ups.

  • Browsing data (IP address, device type, time of visit, and pages viewed).

  • Cookies & analytics to track website performance and user experience (collected through Google Analytics).

If you do not provide the requested personal or sensitive information, we may not be able to offer our services.

3. How We Collect & Use Your Information

We collect personal information through:
✔ Direct interactions – When you book a session, register for coaching, or contact us.
✔ Online interactions – When you visit our website, sign up for a program, or engage on social media.
✔ Automated tracking – Cookies and analytics help us improve our website and services.

We use your information to:

✔ Provide personal training, coaching, and social media services as requested.
✔ Communicate with you about your program, bookings, and progress.
✔ Process payments securely.
✔ Improve our website, services, and marketing efforts.
✔ Send relevant updates, offers, and fitness content (if you have opted in).

We do not sell or rent your personal information.

4. Payment & Data Security

  • Payments are processed securely via our online booking system (we do not store full payment details).

  • We use industry-standard encryption and security measures to protect your information.

5. Who We Share Your Information With

We may share necessary personal information with:

✔ Our service providers – such as payment processors, booking platforms, and analytics providers.
✔ Healthcare professionals – if a referral is required (only with your consent).
✔ Legal authorities – if required by law or to protect our rights.

We do not share your personal information with third parties for advertising or sales purposes.

6. Marketing & Communication

  • If you subscribe to updates, we may send newsletters, promotions, or fitness-related content.

  • You can opt out of marketing emails at any time by clicking “Unsubscribe” at the bottom of emails.

7. Cookies & Website Analytics

When you visit our website, we may collect:

✔ Your IP address & browsing behavior through Google Analytics.
✔ Cookies & tracking tools to improve website performance.

You can disable cookies in your browser settings if you do not wish to be tracked.

8. Data Storage & International Transfers

  • Personal information is stored on secure Australian-based servers.

  • Some data may be processed by third-party platforms (e.g., Google, Stripe) outside of Australia.

  • By using our services, you consent to overseas data processing where necessary.

9. Your Rights & Updating Your Information

  • You can request access to the personal information we hold about you.

  • If your details change, you can update your information via our booking system or by contacting us.

  • If you wish to delete your personal information, please submit a request.

We will respond to all requests within a reasonable timeframe.

10. Security & Data Protection

We use firewalls, secure logins, and encrypted storage to protect your personal information. However:

✔ No online platform is 100% secure.
✔ You are responsible for keeping your account login details confidential.
✔ If you suspect unauthorized access, notify us immediately.

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and continued use of our services indicates acceptance of the updated policy.

12. Contacting Us

If you:

✔ Have questions about this Privacy Policy.
✔ Want to access, update, or delete your personal information.
✔ Wish to opt out of marketing communications.

Please contact us:

Email: chloeharris93@hotmail.com
Instagram: @coachingchloeann